Global Track&Trace Development & Performance Manager

BAT is evolving at pace into a global multi-category business. We are on a mission to decrease the health impact of our industry.
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

What are the key objectives and expectations from this role?  

BAT needs to respond to the growing threat of Illicit Trade and to meet regulatory requirements globally (principally driven by the WHO Illicit Trade Protocol) by providing Tracking and Tracing, Digital Authentication and Digital Tax Verification capabilities across all tobacco products and beyond.

BAT has developed and deployed the essential capabilities required to meet these regulation requirements and to drive the business change to secure the supply chain.

Those capabilities need to be maintained, improved and adjusted to the changing regulatory demand within Tobacco Product Directive (TPD) and other local legislations.

Your key responsibilities will include:

• Managing regional projects related to T&T regulatory changes
• Supporting deployments – by communication and reporting at the respective forums
• Engaging with the business (Ops and Commercial) to bring loss reduction, capability and performance improvements
• Collaborating with the business and GT&T team to collect and deliver the requirements in line with the value, including process improvement, platform, monitoring, capabilities, trainings.
• Close co-operation with SME's and Product owners
• Understanding the TnT scope and capabilities for new requirements and assign appropriate team for the project
• Risk assessment for on time delivery and flag concerns to LT well in advance for decision making
• Service : follow through on critical tickets and their impacts, flag critical issues to supply
• Collaborating with internal and external teams to manage the system performance and address business losses.
• Raising global awareness on MD and how it impacts the business.

What are we looking for?

• Bachelor’s degree or equivalent
• Previous operational experience in supply chain understanding of commercial environment.
• Previous experience in IDT or system related projects
• Excellent problem-solving skills to provide escalation point of contact and support for local SME teams and Logistics provider teams.
• Excellent influencing skills so can manage stakeholders internally (across various functions) and with external partners.
• The ability to understand and interpret ambiguous or non-specific legal requirements to create workable Supply Chain solutions with measurable performance characteristics.
• Proven leadership skills and innovative thinking.
• Excellent analytical skills, rigour, attention to detail
• Able to design, develop content and deliver technical/procedural training package.
• Ability to translate the Track and Trace changes into the business context, identify potential impact on the business & logistics processes.
• Strong project management skills with proven track record of successful change management delivery

What we offer you?
•    We offer a market leading annual performance bonus (subject to eligibility)
•    Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
•    Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
•    You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
•    We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.