Employee Services Specialist

BAT is evolving at pace into a global multi-category business.  We are on a mission to decrease the health impact of our industry 
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

SENIORITY LEVEL: ExperiencedNon - Management

FUNCTION: Human Resources

SALARY RANGE: Starting atRM 3,900 + Excellent Benefits + Bonus

LOCATION: Sunway Geo Tower, Bandar Sunway

The role is responsible to work on Tier 1 and Tier 2 Employee services related service requests sent by stakeholders, answers Employee queries related to Tier 1 & Employee Admin matters. This provides Employee services related expertise, ensuring that all administration processes are driven and aligned to BAT’s business strategy and resourcing needs.

Reports to: Employee Services Team Lead

Reporting Level: Individual Contributor

Geographic Scope: APMEA

What you will be accountable for

• Employee Services resource aligned to Tier 1 & Tier 2 Employee service specialism accountable for ensuring that relevant processes are delivered effectively and always provides excellent Customer services, ensure all key deliverables are achieved for Employee Services scope
• Expected to work on Tier 1 & Tier 2 Employee Services requests sent by the stakeholders and answers Employee queries related to Employee Services scope
• Provides Employee Services related expertise, ensuring that all administration processes are driven and aligned to BAT’s business strategy and resourcing needs
• Works closely with stakeholders to deliver HR strategy, processes, and ad hoc project support assigned by Line Manager and Operation Lead
• Uses HR procedures and guidance available to them to handle the processing of data changes, entry, and workflow within technology solutions
• Assess own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs
• Maintains data configuration, ensuring employee data sync between SuccessFactors and other HR systems
• Ensures the confidentiality of personnel records in close coordination with HR technology lead and ensures that the appropriate security is in place for accessing HR data
• Delivers the regular reconciliation of HR data
• Sees opportunities to improve specialist services and processes and brings up appropriately (Continuous Improvement Opportunities i.e. CI)
• Delivers data management services to meet established targets through continuous evaluation, quality assurance and focused improvement efforts

Essential experience, skills and knowledge

• Equipped with a Bachelor's Degree in Human Resources, Business Administration or equivalent
• At least 1.5 years of experience in Employee Lifecycle area/Generalist/HR Data Management from any Shared Services
• Good knowledge in Microsoft Excel
• Willing to support on Public Holidays on a rotation basis

• Attention to details and ability to produce accurate work
• Strong work ethic with a positive attitude and good analytical skills
• Solid customer service mind set with good communication and excellent problem-solving skills
• Possesses high degree of professionalism, perseverance, and grace in servicing clients
• Resourceful, proactive, attention to details and a good team player

Beneficial

• Experienced with Regional HRSS, SuccessFactors is a plus

• Strong in Data Management, HR processes and Letter Generation are added advantage
• Proficiency in Korean Language would be an additional advantage (both orally and written)

What we offer you?
•    We offer a market leading annual performance bonus (subject to eligibility)
•    Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
•    Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
•    You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
•    We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

At BAT, we champion collaboration, inclusion, and partnership as the bedrock of our values. We wish to foster an environment where every individual can thrive, irrespective of factors such as gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, as well as diverse perspectives and thinking styles. We recognise that our strength lies in embracing talent from all walks of life, empowering us to develop our culture of inclusivity and better achieve our business objectives.

We view career breaks not as obstacles but as opportunities and encourage everyone, without hesitation, to apply. Through our Global Returners program, we provide support to professionals seeking to re-enter the workforce after an extended absence, be it for family care, parental leave, national service, sabbatical, or starting their own venture.
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

We take pride in being a Disability Confident Employer. If you need any reasonable adjustments or accommodations to be made during the recruitment process to support you performing at your best, please inform the recruitment partner who will be in touch should your profile be selected for the role you applied for. We are wholeheartedly committed to optimising your prospects of success by making suitable arrangements so that you may showcase your full potential.