BAT is evolving at pace - truly like no other organisation.
To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!
ROLE PROFILE
GRADE: G35
JOB TITLE: IDT Manager
FUNCTION: Hong Kong IDT
CITY & COUNTRY: Hong Kong
ROLE SUMMARY
Key member of the Hong Kong Information and Digital Technology Team, leading the analysis, implementation, deployment and support of Digital Technologies for the BAT Global Travel Retail. Crucial link between Business Functions and Technology, liaising within the business functions (Marketing, LEX, Finance), cross functional teams, and translate our vision to a technology solution implementation to deliver on value, goals and ensuring innovative multi-channel end to end strategies for the constantly evolving customer, consumer and corporate ecosystem.
RELATIONSHIPS
- Business unit representatives in various functions (Activation, Brands, Sales, Legal etc.): credible and strong working relationships and keeping up to date with business priorities. Ensuring the business unit user community are represented and considered as part of IT initiatives and the IT landscape (business systems and infrastructure) has adequate ownership and direction to meet business needs
- Technology Services / Technology Architecture and IT security: Understand IT Infrastructure and IT strategies to support implementation of global technology architectures
- BAT Commercial / Vendor management: Collaborate in effective supplier management and to develop and improve supplier management of service providers
ACCOUNTABILITIES
Digital Technology
- Capture the demand from cross functional teams and translate this into clear requirement using a range of techniques such as eliciting & documenting requirements (demand capture), conducting gap analysis, preparing business cases, requirements analysis and usability evaluation and testing
- Coordinate the delivery of technology solutions and lead the user acceptance testing; cross functional design enabling technical delivery
- Adopt and drive the short-term and long-term functional technology strategy, by aligning Global standards and local needs. Understand overall enterprise architecture and collaborate to ensure conformance to process and best practice
- The creation and maintenance of the local operational IT plan (including IT projects, Critical BAU IT activity, IT Service Improvement, and IT Security)
- Data analytics & insight knowledge, experience with key performance metrics for both customer, consumer and corporate.
Supplier Management
- Identify and partner with the right technology suppliers and specialists to deliver business results
- Map portfolio of suppliers with the necessary capabilities to deliver the marketing portfolio, according to BAT’s procurement & security standards.
Stakeholder Engagement
- Supporting the delivery of the functional portfolio, guaranteeing accomplishment of goals, schedule, cost, resources, quality, and alignment with global structures.
- Effectively communicate status of the functional portfolio for business stakeholders
- Regular review of agreed functional KPI’s including ROI, suggesting improvements, and seizing opportunities.
- Pro-actively share knowledge and expertise, be the source of information and inspiration on latest trends
People & Process Management
- Drive or be part of projects teams and makes sure they stay productive by resolving project issues
- Manage self-performance, development, and career
EXPERIENCE, SKILLS, KNOWLEDGE
- Degree educated, preferably in an IT-related discipline with at least 3-5 years of experience in roles working closely with Trade/Digital Marketing, Corporate or Data and Analytics
- Experiences in requirement demand capture and its translation into visual representation and/or user stories allowing clear communication with various business teams and our delivery partners
- Understanding of key marketing digital principles: consumer centric and journey, user experience, target audience, media planning, etc. & trade marketing principles: B2B, Trade Effectiveness and Efficiency
- Understanding of Data and Analytics with knowledge on ETL processes (Extract, Transform, Load), data visualisation tools
- Experience managing suppliers and agencies and getting the best from them
- Creative, able to work in a matrix fast paced environment and plan/manage time accordingly
- Good communication and influencing skills, both written and verbal English
- Positive and doer attitude
- Agile with a passion to learn and grow
- Driven and result oriented
- Any certification in digital technologies (e.g. APIs, Cloud, etc.) and Project Management (e.g. SCRUM, PMI, etc.) is desired
- Experience in large global organisation using in-sourced and out-sourced IT services and working with standard global processes
QUALIFYING QUESTIONS FOR APPLICANTS
- Do you have experience performing the activities of a Business Analyst or Project manager?
- Do you any experience in supporting or launching B2B or Data & Analytics platforms? i.e. strategy, platform delivery, trading, activations or incident management
- Have you worked in an environment which demands high engagement and communication with business stakeholders (including senior stakeholders)? i.e. a Matrix organization with various cross functional departments
WE ARE BAT
At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner – one of 50 most sustainable companies
BELONGING, ACHIEVING, TOGETHER
Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!